{"id":2685,"date":"2016-11-16T02:08:06","date_gmt":"2016-11-16T02:08:06","guid":{"rendered":"http:\/\/www.nttonlinenow.com\/new-2016\/?p=2685"},"modified":"2016-11-16T02:08:06","modified_gmt":"2016-11-16T02:08:06","slug":"ini-enam-unit-layanan-publik-ini-paling-banyak-diadukan-ke-ombudsman","status":"publish","type":"post","link":"https:\/\/www.nttonlinenow.com\/new-2016\/2016\/11\/16\/ini-enam-unit-layanan-publik-ini-paling-banyak-diadukan-ke-ombudsman\/","title":{"rendered":"Ini Enam Unit Layanan Publik Ini Paling Banyak Diadukan ke Ombudsman"},"content":{"rendered":"<p><strong>Laporan Jean Alfredo Neno<\/strong><br \/>\n<strong>Kupang, NTTOnlinenow.com<\/strong> &#8211; Sebanyak enam unit pelayanan publik paling banyak diadukan masyarakat ke Kantor Ombudsman RI Perwakilan NTT, yakni Dinas Kependudukan dan Catatan Sipil, Badan Pertanahan Nasional (BPN), Kepolisian\/Samsat, PLN, BPJS Kesehatan, dan Puskesmas Sikumana.<\/p>\n<p>Kepala Ombudsman RI Perwakilan NTT, Darius Beda Daton menyampaikan ini dalam Rapat Koordinasi Pengelolaan Pengaduan Unit Pelayanan Publik, Lingkup Pemerintah Provinsi NTT, Kota Kupang, dan Kabupaten Kupang, di Kupang, Senin (14\/11\/2016).<\/p>\n<p>Darius mengatakan, instansi- instansi lain yang tingkat pengaduannya lebih rendah belum tentu mengindikasikan pelayanan publik sudah membaik. Namun bisa dikarenakan sarana untuk mengadu belum tersedia secara optimal. Bisa juga karena pengguna layanan merasa takut, tidak tahu, atau bahkan apatis.<\/p>\n<p>\u201cSubstansi laporan antara lain berkaitan dengan lama waktu pelayanan, keterbatasan fasilitas, pemungutan biaya tertentu, dan sosialisasi informasi mengenai prosedur,\u201d kata Darius.<\/p>\n<p>Pada kesempatan itu Darius menyebutkan, total laporan pengaduan pelayanan publik dari masyarakat penerima layanan di daerah ini mencapai 508 laporan. Total laporan pengaduan ini merupakan yang terbanyak dari seluruh Indonesia.<\/p>\n<p>Dari jumlah laporan itu, sekitar 60 persen disampaikan melalui telepon, dan sisanya dengan surat, email, media massa, investigasi inisiatif, dan mendatangi langsung pihak Ombudsman. Ada sekitar 303 laporan pengaduan pelayanan publik disampaikan melalui telepon seluler.<\/p>\n<p><strong>Baca: <a href=\"http:\/\/www.nttonlinenow.com\/new-2016\/2016\/11\/16\/komisi-ii-minta-dinas-pertanian-ntt-optimalkan-peran-ppl\/\">Komisi II Minta Dinas Pertanian NTT Optimalkan Peran PPL<\/a><\/strong><\/p>\n<p>\u201cPengaduan disampaikan melalui &#8220;Kriiing Ombudsman&#8221; yang mencantumkan nomor telepon pada pigura di instansi yang bersangkutan,\u201d papar Darius.<\/p>\n<p>Lebih lanjut dia berharap agar berbagai laporan pengaduan yang diterima tersebut bisa menjadi acuan bagi penyelenggara pelayanan publik dalam meningkatkan kualitas pelayanannya.<\/p>\n<p>\u201cSetiap kali laporan pengaduan, selalu kita konfirmasi secara langsung kepada instansi terkait agar bisa segera ditindaklanjuti,\u201d ungkap Darius.<\/p>\n<p>Dia menyampaikan, pihaknya juga menyiapkan sumber daya untuk melakukan survei kepuasan pelayanan publik yang bisa menjadi referensi bagi instansi tersebut untuk berbagai kebijakan dan langkah pembenahan. Pihak instansi pelayanan publik juga diminta untuk terbuka memberikan data dan menyampaikan kendala internal yang dihadapi sehingga bisa dicari solusi bersama.<\/p>\n<p>\u201cKami sudah lakukan survei untuk Samsat dan hasilnya kita berikan rekomendasi dan sudah dilakukan upaya- upaya pembenahan. Kalau instansi pemerintah lain siap memfasilitasi, kami siap untuk melakukan survei pelayanan publik,\u201d terang Darius.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Laporan Jean Alfredo Neno Kupang, NTTOnlinenow.com &#8211; Sebanyak enam unit pelayanan publik paling banyak diadukan masyarakat ke Kantor Ombudsman RI<\/p>\n","protected":false},"author":2,"featured_media":2686,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[20,2],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ini Enam Unit Layanan Publik Ini Paling Banyak Diadukan ke Ombudsman - NTTONLINE<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.nttonlinenow.com\/new-2016\/2016\/11\/16\/ini-enam-unit-layanan-publik-ini-paling-banyak-diadukan-ke-ombudsman\/\" \/>\n<meta property=\"og:locale\" content=\"id_ID\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ini Enam Unit Layanan Publik Ini Paling Banyak Diadukan ke Ombudsman - NTTONLINE\" \/>\n<meta property=\"og:description\" content=\"Laporan Jean Alfredo Neno Kupang, NTTOnlinenow.com &#8211; 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